Leveraging Managed Services
Over the past 5 years the managed services environment has grown as many organisations both small and large grapple with the advances in technology and the pressure to continually innovate and upgrade their products and services. For small and medium organisations having the right skills and technical expertise on hand is expensive and time consuming. Hence the reliance on MSPs who have the expertise, technology and tools to manage not only the network but the end user requirement.
While the clients are looking at innovations in their own industry, MSPs must be looking at the trends in the services they are offering and ensuring that their clients are getting the most from their MSP relationship.
The Cloud environment continues to be a key focus area, as the advantages and opportunities of outsourced application and data management are immense. It is expected that MSPs will have an increased emphasis on security, as the growth of cyberattacks continues. This reinforces the need for security solutions which not only defend the client’s environment but also enables fast recovery where needed. As many IT services are being automated, it is essential that the MSP takes advantage of these efficiencies. This enables MSP teams to focus on using their technical expertise and people skills where they can get best leverage for the client.
Here at Zephyr we have developed a questionnaire to assist clients to get the best from their MSP. This Business Advisory Guide will arm you with 24 revealing questions you should ask any MSP before giving them access to your company’s network. Contact Tony Dorman our Managed Services Manager, he is very happy to share this guide with you. firstname.lastname@example.org or you can download straight from our website. (Hint it’s in the side bar).
Choosing the wrong MSP to support your network can be incredibly frustrating and expensive, and could end up costing you in downtime, data loss and expensive repair bills, not to mention the headaches and frustration!
For more information here is an interesting article about the trends to watch in 2019.