Our services include...

   Consulting
        Project Management
        Continuity Management
        Strategic Planning
        Business Analysis
        Change Management
        Quality Audits
        Tender Management

   Support
        Infrastructure Support
        SiteCare Agreements

   Solutions
        Legacy Transformation
        Application Mining

   Development
        Application Development
        Maintenance & Support

  Zephyr Support

Zephyr Support specialises in the provision of technical resources to assist with the support of computing infrastructure. Zephyr Support’s technical team are experienced in all areas of Microsoft and Novell infrastructure support with each technician holding relevant certification for their areas of expertise. A skills matrix detailing the skills and experience of the technical team is available upon request.

The philosophy behind the Zephyr Support services is to provide clients with the relevant ‘expertise’ to address any particular need and in doing so provide the client with a cost effective resolution to problems/issues. Essentially, Zephyr invests in the skill, the customer only pays when they need i

Zephyr Support provides services either on an hourly basis or via a contracted set of support modules known as SiteCare.

The SiteCare suite of service modules are:

ServerCare - Support	Support and maintenance service for network servers.
ServerCare - Health Checks	Recurrent protection checks and administration of servers to maintain performance and avoid failure.
Workstation - Health Checks	Recurrent protection checks and administration of PCs and Laptops to maintain performance, avoid failure and ensure corporate profiles/rules are adhered to.
DataCare	Off Site storage of backup data and business systems.
Managed Helpdesk	Logging and management of all calls including escalation and regular status reporting.
Managed Assets	Recording of all physical assets and logging of their movements.
BusinessCare	A comprehensive Business Continuity Plan for the continuation of your business in the event of a catastrophe.
SystemCare	A comprehensive Disaster Recovery plan for the recovery of systems infrastructure and critical applications in the event of a disaster.
WebCare	The hosting and maintenance of your corporate Web Site.

Feel free to download the Zephyr SiteCare Overview or you can request a hard copy by emailing reception@zephyr.co.nz

If you would like any more information about our Support services feel free to contact us at Support@zephyr.co.nz