IT Managed Services & Support

Managed Services in Support of your IT

Are you an organisation looking for an IT Support partner that has specialised in servicing small to medium sized organisations in New Zealand?

Zephyr is a trusted IT support partner based in Wellington providing flexible, reliable and effective support for 10+ years. While our Managed Services team specialise in the support of IT Infrastructure, our Consulting, Contracting and Development & iMIS business units make Zephyr uniquely positioned to provide a well targeted solution.

When you need Managed Services to maintain peak operation in the IT network of your business, consider us here at Zephyr Consulting. We’ll manage all of your IT services for a flat-rate fee so you can focus your efforts on spurring your core business activities to grow. Let us give you the peace of mind you deserve with your business today with Zephyr Consulting’s SiteCare Managed Service.

When you sign up with our SiteCare Managed Service, here are some of the substantial benefits:

  • You’ll avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place.
  • You’ll experience faster performance, fewer glitches, and practically zero downtime. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
  • You’ll feel as though you have an in-house IT department – without the costs. As a SiteCare customer, you’ll have access to knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
  • You’ll eliminate callout fees and receive faster response to your problems. Thanks to our remote monitoring and maintenance software, we will have the ability to remotely access and repair most network problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office.
  • You’ll be able to budget for network support just like rent or insurance. Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your network? Now you can. We charge a flat fee for the support of your network.
  • You’ll sleep easier knowing the “gremlins at the gate” are being watched. Cyber criminals never sleep! But thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one less thing to worry about.
  • You’ll safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.
  • You’ll stop annoying spam, pop-ups, and spyware from taking over your computer and your network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.
  • You’ll gain incredible peace of mind. As a business owner/manager, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.

You can rest easy when you put your IT support needs in our hands. Contact us today for more information.

Our Team

Tony Dorman
Brett Snyman
Erik Poulsen
Kyle McKenzie
Jason Samuel

Tony Dorman

Manager: IT Managed Services & Support

Tony has been involved in the ICT industry for over 30 years. He has a “technical” background, but in recent years this has broadened to include the various facets of building and operating a successful ICT company. Due to this, he has a broad skillset and this includes very good knowledge and understanding of Finance, Governance, HR, Leadership, Marketing, Strategy and Sales.

Tony has many long term relationships in the ICT industry, both with customers and suppliers, largely from by being friendly, genuine and extremely loyal.

In recent times, he has become very interested on how “Cloud” solutions are able to achieve better outcomes for customers. And what drives him is a passion for helping companies and organisations to use technology, and for them to be successful.

Outside work, Tony’s interests includes eating good food, house improvements, sports, socialising and the odd glass of wine.

  • Mana Squash Club
  • Titahi Bay Tennis Club
  • Western Suburbs Football Club


Account Management
Governance and Infrastructure
Change Management
People Management & Leadership
ICT Strategy

Brett Snyman

IT Professional

South African Brett loves living in New Zealand and has embraced the kiwi culture.

On the technical side of things, Brett designs, installs, configures and maintains technology solutions.

Apart from really enjoying what he does in the IT space, Brett is also a huge sports fanatic and looks forward to some friendly banter cheering on the Boks and Proteas when they take on the All Blacks and Black Caps!

As well as Rugby and Cricket, Brett also loves the great outdoors. Some of his interests includes fly-fishing, running, craft beer and taking his pugs to the beach.

  • Microsoft Certified Solutions Associate – Office 365
  • Virtualization : VMware and Hyper-V infrastructures
  • Servers : Microsoft 2003, 2008, 2008 R2, 2012 R2
  • MS Services : Active Directory, DHCP, DNS, Group Policies, Monitoring
  • Microsoft Applications : SQL, SCVMM, SCOM, SCCM, Azure, SharePoint, DPM
  • Messaging : Exchange 2003, 2010, 2013, Office 365
  • Backups\DR : Veeam, Symantec, ARCServe, EMC Networker
  • Storage : EMC, HP, IBM, Iomega
  • Management : ITIL v3
  • VCP5-DCV – VMware Certified Professional 5
  • EMCISA – EMC Information and Storage Management v2
  • MCSA 2012 – Microsoft Certified Solutions Associate: Windows Server 2012
  • MCITP – Enterprise Administrator
  • MCITP – Server Administrator
  • MCSE – Microsoft Certified System Engineer
  • MCSA – Microsoft Certified System Administrator
  • ITILv3 – ITIL v3 Foundation


Virtualization : VMware and Hyper-V infrastructures
Servers : Microsoft 2003, 2008, 2008 R2, 2012 R2
MS Services : Active Directory, DHCP, DNS, Group Policies, Monitoring
Microsoft Applications : SQL, SCVMM, SCOM, SCCM, Azure, SharePoint, DPM
Backups\DR : Veeam, Symantec, ARCServe, EMC Networker

Erik Poulsen

Computer Network and Systems Engineer

Erik is our Computer Network and Systems Engineer; he has a degree in Information Technology with advanced networking papers focused on BGP (internal and external), MPLS, Multi-area OSPF, HSRP, STP, wireless technology, security and the implementation and maintenance of Microsoft Windows Server environments. He has seven years customer service experience dealing with the trouble shooting of computer systems and has a keen interest in server and storage technologies. He particularly enjoys tackling troublesome issues, which it is said he does with a cool head in friendly and professional manner.

Outside work, Erik enjoys overseas travel, experiencing foreign cultures, the trying of new food and a good craft beer. He plays hockey for Karori Hockey Club (Premier Grade) and always enjoys a good clean competitive game on the field.



Microsoft server
Microsoft End User
Networking: Cisco
Networking: Nokia
Virtualisation: VMware, HyperV

Kyle McKenzie

IT Professional

If you need a team player then Kyle is your man! He enjoys working collaboratively and is always keen to develop new skills. He is an IT professional, experienced in webdesign, hosting, and has some good basic coding skills.

Kyle graduated University with a Bachelor of Creative Media Production.

When not working, Kyle enjoys games nights with friends, is a big movie buff and loves to travel.

Jason Samuel

Jason has over 18 years experience in the IT industry. He has worked in the Cook Islands, Australia and New Zealand.

He is known for his ability to establish and maintain good working relationships, he has a pleasant and professional manner and a great ‘can do’ attitude. He is always up for a challenge, and says he works even better when under pressure.

He is experienced in:

Microsoft Windows Servers 2003 2008, 2012 and Terminal Server
Microsoft Exchange Server
System Center Configuration Manager (SCCM)
Checkpoint NG with Application Intelligence and PFSense
MailMarshall and WebMarshall
Symantec Backup Exec
VOIP,Interactive Intelligence and 3CX
Altiris Deployment Solution
ISeries (AS400)
HP and Dell Switches
Desktop: Windows XP, Windows 7 and Windows 10
HEAT (Service Desk call logging system) and In house applications