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Technology Services & Support

Technology Services in Support of your IT

Are you an organisation looking for an IT Support partner that has specialised in servicing small to medium sized organisations in New Zealand?

Zephyr is a trusted IT support partner based in Wellington providing flexible, reliable and effective support for 10+ years. While our Technology Services team specialise in the support of IT Infrastructure, our Consulting, Contracting and Development & iMIS business units make Zephyr uniquely positioned to provide a well targeted solution.

When you need Technology Services to maintain peak operation in the IT network of your business, consider us here at Zephyr Consulting. We’ll manage all of your IT services for a flat-rate fee so you can focus your efforts on spurring your core business activities to grow. Let us give you the peace of mind you deserve with your business today with Zephyr Consulting’s SiteCare Technology Service.

When you sign up with our SiteCare Technology Service, here are some of the substantial benefits:

  • You’ll avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place.
  • You’ll experience faster performance, fewer glitches, and practically zero downtime. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
  • You’ll feel as though you have an in-house IT department – without the costs. As a SiteCare customer, you’ll have access to knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
  • You’ll eliminate callout fees and receive faster response to your problems. Thanks to our remote monitoring and maintenance software, we will have the ability to remotely access and repair most network problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office.
  • You’ll be able to budget for network support just like rent or insurance. Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your network? Now you can. We charge a flat fee for the support of your network.
  • You’ll sleep easier knowing the “gremlins at the gate” are being watched. Cyber criminals never sleep! But thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one less thing to worry about.
  • You’ll safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.
  • You’ll stop annoying spam, pop-ups, and spyware from taking over your computer and your network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.
  • You’ll gain incredible peace of mind. As a business owner/manager, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.

You can rest easy when you put your IT support needs in our hands. Contact us today for more information.

Our Team

Jonathan Tay
Erik Poulsen
Kyle McKenzie
Kiera McKechnie

Jonathan Tay

Technology Services Manager

Jonathan has been involved in the IT industry for more than 20 years. He is experienced in directing skilled IT professionals to provide an excellent level of service and delivering value to client’s/stakeholders. He has been involved in many short- and long-term projects which has allowed him to foster strong relationships with key stakeholders and vendors.

Jonathan is a team player and values teamwork. He enjoys helping, guiding, and teaching others and takes pleasure in seeing his team grow and develop on a professional and personal level. He has supported and guided staff located across the globe from Australia to the US.

Jonathan is heavily involved in the community. He is an active member on the board of his local church, providing advice and strategic vision to help make an impact on the community. Jonathan and his family enjoy spending time together whether that be going on regular walks with the family dog or taking short trips around New Zealand to rest and recharge. Jonathan is a big fan of cars, coffee and cooking and he can whip up an exceptional Malaysian satay sauce.

Jonathan is a Certified Microsoft Systems Engineer.

Skills

Team Leadership
100%
Vendor & Contract Management
100%
Project Management
100%
Budget Management
100%

Erik Poulsen

Computer Network and Systems Engineer

Erik is our Computer Network and Systems Engineer; he has a degree in Information Technology with advanced networking papers focused on BGP (internal and external), MPLS, Multi-area OSPF, HSRP, STP, wireless technology, security and the implementation and maintenance of Microsoft Windows Server environments. He has seven years customer service experience dealing with the trouble shooting of computer systems and has a keen interest in server and storage technologies. He particularly enjoys tackling troublesome issues, which it is said he does with a cool head in friendly and professional manner.

Outside work, Erik enjoys overseas travel, experiencing foreign cultures, the trying of new food and a good craft beer. He plays hockey for Karori Hockey Club (Premier Grade) and always enjoys a good clean competitive game on the field.

 

Skills

Microsoft Server
100%
Microsoft End User
100%
Networking: Cisco
100%
Networking: Nokia
100%
Virtualisation: VMware, HyperV
100%

Kyle McKenzie

IT Professional

If you need a team player then Kyle is your man! He enjoys working collaboratively and is always keen to develop new skills. He is an IT professional, experienced in webdesign, hosting, and has some good basic coding skills.

Kyle graduated University with a Bachelor of Creative Media Production.

When not working, Kyle enjoys games nights with friends, is a big movie buff and loves to travel.

Kiera McKechnie

Computer Network and Systems Engineer

Kiera graduated from Victoria University of Wellington with a Bachelor of Design Innovation, with a double major in Media Design and Management in early 2022.

Kiera is the ‘jack of all trades’ and has held many different roles from assisting in open homes, telemarketing, to business design assistant in tandem with completing her degree.

In her spare time, you will find Kiera keeping fit and enjoying the local food and drink culture that Wellington has to offer.

Skills

HTML, CSS and JavaScript
60%
Software Development Methodologies
80%
Problem Solving
80%
Time Management
90%